Inbound Voice

Make it easier for customers to reach you with flexible call routing options tailored to your needs

Flexible, tailored call routing options
Maximum value from your inbound traffic
Make changes 24/7 with online management
Includes 13, 1300 and 1800 voice calls

A comprehensive range of inbound services

With affordable rates, TPG Telecom can help your organisation to achieve maximum value from your inbound traffic.

Inbound calls can be routed to single or multiple answer points and to pre-selected answer points based on the time of day, call traffic load, or geographic origin.

Call 1300 427 133

Benefits of Inbound Voice

Easier for customers

Your customers can dial a single number from anywhere in Australia. 13, 1300 and 1800 numbers are easy to remember.

Value And Support

Access a range of highly competitive voice call rates and pricing plans. Receive 24/7 support to minimise hassles and improve business continuity.

Easier advertising

Your marketing can be simplified and standardised through a single number.

TPG Telecom's Inbound Voice service accommodates changing business conditions with online self-management. Our Call Plan Manager is an invaluable tool to assist with disaster recovery. You can use the 'dynamic switch' feature to direct incoming traffic down a particular path to ensure service redundancy.

Specifications

Service	Inbound voice solutions
Configuration	13, 1300, 1800 or International Toll Free Service (ITFS)
Access Networks	TPG and third party
Coverage	Nationwide within Australia and within selected international countries for ITFS
Features	24/7 online moves, adds and changes (MACs) Origin based routing (state, exchange service area, charge district area, postcode and mobile location identifier) Call overflow Call splaying Time of day, day of week and day of year Selected Caller Routing Customised Voice Response (CVR)
Number Portability	Yes
Site Requirements	Nil
Reporting	Summary invoice and individual call details. Optional in-depth reporting with Online Frontier Analyser.
Contract Terms	Minimum contract term is 12 months. Longer contract terms (e.g. 24 months, 36 months and longer) are available and attract term discounts.
Provisioning Targets	1 - 2 weeks from the Day of Order Acceptance

Critical Information Summary

Download Call Rates PDF Download Product Sheet

How it works

Interested? Talk with a Solutions Specialist

Call 1300 427 133